![]() ![]() The Box Office is located on the second floor of the casino. I’ve always had a bad feeling about casinos and this visit just confirmed everything. The Venue at Horseshoe Casino's Box Office Hours of Operation: We will open at 5pm on show days and close 1 hour after the event starts. After that I went to the bathroom only to come back to find my mom taken away by the skinner security guard to a room where all the big winnings are showcased telling her to continue playing bc she can win big.until I snatched her away. We ended up entering the casino and after my mother won $500 on slots I cashed her out because she doesn’t know when to stop. To which my mother replied yea he shouldn’t be talking to her like that, which he replied no she shouldn’t be talking to HIM like that. I said I don’t have to sneak past since I’m over 21 and the skinnier security guard said stop bc this interaction shouldn’t be happening. All of a sudden the bigger security guard comes up to me and accuses me of trying to sneak past him and proceeds to talk to me crazy. So that is what I did since nothing was said when I entered the casino. Many of the staff in the slot areas were continually wiping down the machines, all around the machine, chairs. I must say that the staff at the Horseshoe went above and beyond to make guests feel safe and comfortable in their casino. Before entering, she told me if the security asks for my id don’t be shocked, but if they don’t just keep walking. Visited the casino on March 14th, during the hype of the pandemic situation we were beginning to become aware of. I took my mother there for Mother’s Day because that was what she wanted. ![]()
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